Refund Policy – CubeOcean Cloud

1. General Terms

This Refund Policy governs refund requests for services provided by CubeOcean Cloud. By making a purchase, you agree to the terms outlined in this policy.

2. Refund Eligibility

Refunds may only be granted under the following conditions:

• Double payment occurred
• Service is inaccessible due to a system error from CubeOcean Cloud
• The service significantly differs from its described functionality
• A verifiable transaction error has occurred

3. Non-Refundable Cases

Refunds will not be issued if:

• The service has been fully or partially used
• The refund request is submitted after the service period has ended
• Issues are caused by user misconfiguration or user error
• Violation of CubeOcean Cloud Terms of Service
• Change of mind after purchase

4. Refund Request Time Limit

Refund requests must be submitted within:

• 7 calendar days from the date of successful payment

Requests submitted after this period will not be accepted.

5. Refund Request Procedure

To request a refund, users must contact official support and provide:

• Transaction ID / invoice
• Proof of payment
• Detailed explanation of the refund reason
• Account or service information related to the request

6. Verification Process

Each request will be reviewed by the CubeOcean Cloud team. We reserve the right to approve or reject any refund request based on eligibility.

7. Processing Time

If approved, refunds will be processed within:

• 3 – 14 business days, depending on the payment method used

8. Refund Method

Refunds will be issued using the original payment method whenever possible. Exceptions may apply due to payment gateway limitations.

9. Subscription Services

• All subscription services are non-refundable once activated or renewed
• Canceling a service does not automatically trigger a refund
• Users are responsible for canceling renewal before the next billing cycle

10. Policy Changes

CubeOcean Cloud reserves the right to update or modify this Refund Policy at any time without prior notice. Users are encouraged to review this page regularly.