Privacy Policy

Last updated: April 21, 2026 at 10:23 AM

Privacy Policy – CubeOcean Cloud

1. Introduction

CubeOcean Cloud (“we”, “our”, or “the platform”) is committed to protecting user privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use CubeOcean Cloud services.

By using our services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Account Information

Username
Email address
Login credentials (hashed password)
Other account information provided during registration

b. Technical Data

IP address
Device type and browser
Operating system
Usage logs and system activity

c. Usage Data

Dashboard activity
Cloud feature usage
API access (if applicable)

d. Payment Data (if applicable)

Transaction status
Payment method information (processed by third-party providers; we do not store full card details)

3. How We Use Your Data

We use collected data for the following purposes:

To provide and operate CubeOcean Cloud services
To maintain and improve system performance and user experience
To ensure security and prevent abuse or fraud
To provide customer support
To send important service-related notifications
For internal analytics and feature development
To develop, train, and improve artificial intelligence (AI) systems, including chatbot models and machine learning algorithms based on user interactions and activity data

User activity data may be processed to improve response quality, system accuracy, and AI-based features within the platform.

4. Data Security

We implement technical and organizational security measures to protect your data, including:

Data encryption
Firewalls and server protection
Monitoring for suspicious activity
Restricted internal access controls

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

We do not sell personal user data.

However, data may be shared in the following cases:

With third-party service providers (hosting, analytics, payment processors)
When required by law or legal authorities
To protect against abuse, fraud, or security threats

All third parties are required to maintain confidentiality and data protection standards.

6. User Rights

Users have the right to:

Access their personal data
Update or correct their information
Request account deletion
Withdraw consent for data processing (where applicable)

Requests can be submitted through official CubeOcean Cloud support channels.

7. Data Retention

We retain data as long as the account remains active or as necessary to provide services.

Data may be deleted if:

The user deletes their account
The account remains inactive for an extended period
Required for legal compliance

8. Children’s Privacy

CubeOcean Cloud is not intended for users below the legal age required in their jurisdiction. We do not knowingly collect data from children.

If such data is discovered, it will be deleted immediately.

9. Changes to This Policy

CubeOcean Cloud may update this Privacy Policy at any time.

Changes will be announced through the platform or official communication channels. Continued use of the service constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, you may contact us at:

Email: support@cubeocean.web.id
Website: https://cubeocean.web.id (if available)